Return & Refund Policy
At MRS. MEYER'S, we prioritize your satisfaction with every purchase made within the United States. This policy outlines your rights and our procedures regarding returns, refunds, and order cancellations.
Return Eligibility and Timeframe
You have 14 days from the date you receive your order to request a return. To qualify for a return, items must meet all the following criteria:
- Be unused and in original condition.
- Include original packaging where possible.
How to Initiate a Return
To begin a return, please email us at a01028120917@gmail.com with the following details:
- Your order number.
- The specific item(s) you wish to return.
- A reason for your return request.
Do not ship any items back before you receive clear return instructions from us.
Returns for Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, contact us promptly with your order details and clear photos of the issue. We will evaluate your claim and guide you through the next steps to resolve the problem.
Return Shipping Costs
- If you are returning an item due to damage, defect, or an incorrect shipment, MRS. MEYER'S will cover the return shipping costs.
- For all other returns, customers are responsible for return shipping fees.
Refund Process
Once we receive and inspect the returned item, we will inform you whether your refund is approved. Approved refunds will be processed back to your original payment method within 5-10 business days. Please note that your bank or payment provider might require additional time for the funds to appear in your account.
Order Cancellations
If you decide to cancel an order, please contact us within 24 hours of placing it. Cancellations requested after this 24-hour window may not be accepted if the order has already been processed or shipped.
Contact Us
For any questions regarding returns, refunds, or cancellations, please reach out to us via email at a01028120917@gmail.com. We are happy to assist you with your concerns.